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ISO/IEC 20000-1:2018 (IT)

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The ISO 20000-1:2018 standard establishes a set of requirements for organizations to establish, implement, maintain, and continuously improve a service management system (SMS).

Organizations can use the guidance in this standard as a framework for managing SMS effectively. ISO 20000-1:2018 (Service Management System Requirements) and ISO 20000-10:2018 (Concepts and Vocabulary) were updated in September 2018 to address evolving needs and challenges in IT service management delivery.

 

Who Should Apply for ISO/IEC 20000-1:2018 (IT)? 

All service providers, large or small, in IT services, facilities management, and business services wanting to ensure their services' quality should get ISO/IEC 2000-1:2018. The ISO 20000-1:2018 helps ensure services that adapt to the changing service delivery system. 

 

The Benefits of ISO 20000-1:2018

  • Get Globally recognized Certification 
  • Enhanced customer satisfaction
  • Quality service delivery 
  • Better Understanding of business responsibilities and goals
  • Ability to manage and protect the organization, assets, stakeholders, and management 
  • Reduced number of incidents
  • Risk incident management 
  • Improving organization reliability 
  • Quick response times with minimal disruptions to IT service

 

How Can QACA Help You?

A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for ISO 20000-1:2018. In addition, our certified certification body conducts audits that follow the ISO 20000-1:2018.

You can request a certificate from us to evaluate your organization's performance based on ISO 20000-1:2018. 

 

 

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Who Should Apply for ISO 41001:2018?

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The Benefits of ISO 41001:2018

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How Can QACA Help You?

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The Benefits of ISO 50001:2018

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A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for ISO 50001:2018. In addition, our certified certification body conducts audits that follow the ISO 50001:2018.

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